Privacy Policy for Pet Owners
Effective Date: Sep 26, 2024
Vallerie, Inc. ("Vallerie," "we," "us," and "our") provides innovative technology to allow pet owners to find last-minute appointments with veterinary clinics. This Privacy Policy is designed to help you understand how we collect, use, and share personal information and to help you understand and exercise your privacy rights.
1. Scope
This Privacy Policy applies to personal information processed by us on our website, mobile applications, and other online or offline offerings. To make this Privacy Policy easier to read, our website and other offerings are collectively called "Services".
2. Personal Information We Collect
The categories of personal information we collect depend on how you interact with us and our Services. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
A. Information You Provide to Us Directly
We may collect the following personal information that you provide to us:
- Account Creation: When you create an account, we collect your email address and name.
- Appointment Booking: When you book an appointment, we collect your address and your pet's name.
- Pet Medical Records: We collect any medical records you choose to upload for your pet.
- Your Communications with Us: We may collect personal information, such as email address, when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us.
B. Information Collected Automatically
We may collect personal information automatically when you use our Services:
- Automatic Data Collection: We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider.
- Cookies: We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends.
3. How We Use Your Information
We use your personal information for these purposes:
- To provide, maintain, and improve our Services
- To communicate with you about our Services
- To personalize your experience on our platform
- To process transactions and send you related information
- To respond to your comments, questions, and requests
- To send you technical notices, updates, security alerts, and support messages
- To comply with legal obligations
4. How We Share Your Information
We may share your personal information in the following situations:
- With veterinary clinics to facilitate your appointments
- With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Vallerie or others
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request that we update or correct your personal information
- The right to request that we delete your personal information
- The right to opt out of marketing communications
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
8. Children's Privacy
Our Services are not directed to children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
9. Changes to this Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
10. Third-Party Services
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties.
11. Do Not Track Signals
We do not currently respond to "do not track" signals or other mechanisms that might enable users to opt out of tracking on our site.
12. Contact Us
If you have any questions about our privacy practices or this Privacy Policy, please contact us via this form.